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FAQ

Shipping

We ship all orders via USPS. Orders are typically processed and shipped within 1–2 business days. Once shipped, delivery generally takes 2–8 business days, though transit times may be affected by weather, holidays, or carrier delays.

Need your order sooner? We offer overnight and 2-day expedited shipping options at checkout. If you need same-day or next-day shipping, please contact us and we'll do our best to accommodate your request.


Returns & Exchanges

We happily accept returns due to a change of mind, provided that:

  • A return request is submitted within 7 days of receiving your order

  • Items are returned in their original packaging

  • Items are unused, unworn, and in resellable condition

As a small independent brand, customers are responsible for all return shipping costs and must arrange their own return shipment.

Once your return has been received and approved, a refund will be issued to your original payment method. Please note that original shipping charges are non-refundable.


International Orders

International Shipping Times

International orders generally arrive within 4–22 business days after shipment.

Delivery times vary depending on the destination country, customs processing, and the shipping service selected at checkout. A more accurate delivery estimate will be provided when choosing your shipping method.

Please note that customers are responsible for any customs duties, taxes, or import fees required by their country.


Do You Offer Custom Sizes?

At this time, all necklace and bracelet lengths are sold as listed.

For select vintage pieces, we may be able to shorten the length upon request. Custom sizing alterations are subject to an additional fee. Please contact us before placing your order to discuss available options.


My Order Shows Delivered, But I Can't Find It

If your tracking information shows your package as delivered but you have not received it, please contact USPS directly and open a missing package case:

USPS Customer Service:
1 (800) 275-8777

Once you have opened a case, please email us your USPS case number. We will gladly monitor the shipment and assist however we can.

We recommend checking with neighbors, household members, apartment offices, and any safe delivery locations around your property before opening a claim.


Need Help?

If you have any additional questions please email me ali@67jewelry.com